Cloudflare TV

Customers + Success: Tutorial: Outcomes-based Customer Success

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Join our learning journey as host Kate Fleming explores all aspects of Customer Success with guests from across the industry.

We’re really excited to have Paul Henderson, author of ‘The Outcome Generation: How a New Generation of Technology Vendors Thrives through True Customer Success’ join us for Ep #6 of C+S. We will discover just what ‘Outcome-based Customer Success’ is, and then walk through a practical guide to building your own ‘Outcomes’ Programme for your Customer Success team or even just your own portfolio.

Presented by: Kate Fleming, Paul Henderson