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English
Transcript (Beta)
Hi, my name is Logan and I'm the founder of Azul, a platform for AI agents for e -commerce brands.
Azul helps brands automate customer service almost entirely through integrations with third-party tools.
Previously, I worked at a e -commerce brand where because of its meal delivery service, it has lots of customer service queries and there was a strange number of tools that was required in order to get the job done.
And I realized after going on from there to work as the director of product for one of Shopify's most installed apps, this is actually really common with e-commerce brands.
They end up with all these integrations and it's required for customer service teams to be able to use all of these integrations in order to answer questions, in order to look up information.
So it's pretty hard to take a conversational AI experience and then to be able to turn that into something that can actually completely automate your customer service team and to be able to take those actions.
But that is what Azul sets out to do and already is starting to be able to do.
We take customer service channels that brands already use and we integrate it with all the tools that they use on the back end through a conversational AI experience.
Automatically being able to handle customer service queries and take actions that are associated with those queries like canceling an order or looking up order information to subscription management and everything in between.
We're able to provide complex tooling but in a simple way through AI driven experiences that really hand off data processing to AI.
We also are developing proprietary solutions for being able to select actions.
We're developing models to be able to specifically for each use case and we're allowing brands to be able to have AI write and deploy code for their integration on their behalf so there's practically no limit to what integrations and actions you can take.
We're able to do things like call APIs, search databases, have the agent shop on your behalf and of course answer questions.
There's over 4 million Shopify stores and nearly 30,000 of those are Shopify plus stores which is where we're really focusing.
But there is exciting opportunities in service business insurance providers and in education with other customers that we've been able to talk to.
Azul is providing a robust toolkit for brands to be able to take these actions and really cut down on the hundreds of thousands of dollars some of these larger brands spend on customer service each year.
We'd love to connect. You can reach azul at azul.ai to learn more.
